Our Customer Services team forms an essential resource to maintain customer satisfaction. This dedicated resource provides them with a central point of contact where a group of our specially trained staff members will act quickly and efficiently to resolve any issues and provide advice.

How we work...

dbc foodservice customer services Based centrally within the UK we have built a dedicated team of experienced Customer Service Executives who are available to deal with all issues relating to your placed orders, problem products and delivery logistics, to ensure that your business continues to run as efficiently as our's does.

In such a busy and challenging environment each member of the team will be able to take your call or email and deal with your problem courteously and efficiently, agreeing with you an appropriate course of action and timeline within which to resolve the issue.

Like all of our employees, we empower our staff members to make common-sense decisions and take logical actions to quickly and efficiently resolve any problems, allowing you to focus on your business and the needs of your own customers.

Our resources and team...

Each member of the team is put through an extensive training program to ensure that they understand every part of our business and supply process, from food sourcing and preparation, order taking and processing, and ultimately delivery to your door.

From our initial selection process for service executives through to initial and on-going training methods and support, you can ensure that whatever your issue every team member will be able to deliver the level of after-care you would expect from any major organisation.

  • Staff are chosen for their self motivation and excellent customer focused approach
  • Extensive training programs ensures consistent service throughout the team
  • Using latest technical communication infrastructure we can respond rapidly to your call
  • Training in all dbc business processes gives comprehensive understanding
  • Empowered individuals deliver rapid and responsive results
  • Experience with all food sector businesses gives knowledgeable and personal approach